IT Customer Support Specialist

TBC Bank Uzbekistan, the first digital bank in Uzbekistan and a part of TBC Bank Group PLC, commenced its operations in 2020. Today, the bank is rapidly developing, offering retail banking solutions through its innovative fintech platform. Over 4 million registered users have access to banking services via its mobile application. 'Making People's Life Easier' - the core principle of TBC Bank's operations. By advancing digital technologies across all spheres of life, TBC Bank is dedicated to building a bank free from queues, physical offices, bureaucracy, complex terminologies, and lengthy waits.

We are looking for talented IT Customer Support Specialist with experience to join our team

Primary Focus: 

• Knowledge of operating systems (Windows, macOS, Linux);
• Skills in working with office applications (Microsoft Office, Google Workspace);
• Fundamentals of network technologies (TCP/IP, routing, VPN);
• Experience with hardware (computers, printers, routers);
• Ability to install and configure IP cameras, analog cameras and video recorder systems (DVR/NVR);
• Service maintenance of laptops, computers, cameras and (DVR/NVR).

Qualifications:

• Ability to identify and troubleshoot technical problems
• Conducting diagnostics of software and hardware
• Using remote support tools
• Ability to explain technical issues in simple terms
• Ability to work with users and listen to their needs
• Documentation and reporting skills
• Ability to collaborate with other departments (e.g. developers, system administrators)
• Willingness to learn and share knowledge with colleagues
• Ability to multitask
• Compliance with security and data privacy policies.

Working with us means:

• An open atmosphere and vibrant team life without unnecessary bureaucracy or dress code;
• Medical insurance with extended coverage after the probation period;
• Coverage for conference participation, discounts for English language courses, and access to educational platforms (Coursera, Udemy);
• Internal meetups: lightning & thunder talks;
• High-performance equipment and additional monitors for productive work;
• Class “A” office in the city center
• A multicultural team (Georgia, Russia, Poland, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan);
• Referral program 'Bring a Friend' with bonus opportunities;
• Coffee points for snacks at any time;
• Team-building and sports events that foster team spirit.